Contact Us

📦 Track Your Order

Easily check the real-time status of your jewelry order by visiting the official tracking platform: https://www.17track.net/en

❓ Have Questions?

  • Start with our FAQ Help Center—it covers common topics like product details, sizing guides, shipping timelines, and return policies.
  • If your question isn’t addressed, submit your inquiry directly through this contact form.

⏰ Service Details

  • Office Hours: 9:00 AM – 5:00 PM EST (Monday to Friday)
  • We typically respond to all inquiries within 1 business day.
  • If you don’t get a reply as expected, please check your spam or junk folder—our message may have been filtered.
  • To ensure efficient processing, please refrain from sending multiple duplicate emails.

📞 Get in Touch

  • Email: support@joyivelle.com (Please include your order number to help us assist you faster)
  • Phone: +1 510 751 0182 (Available during our office hours)

We’re here to make your Joyivelle jewelry shopping journey enjoyable and hassle-free—thank you for choosing us! 💍